Terms of use

Mystrea operates mystrea.com, a platform connecting members with independent spiritual advisors. In these terms, “we” and “us” mean Mystrea; “you” means the account holder.

You must be 18 or older and legally able to enter a contract, and resident in a country we support. You may not use Mystrea if you reside somewhere fortune-telling for compensation is prohibited — in United States that means Oklahoma, Wisconsin, Minnesota or North Carolina.

Readings are provided for entertainment purposes only. We make no representation that any reading is accurate, and no outcome is guaranteed. See our full disclaimer.

Advisors are independent contractors, not our employees. They set their own per-minute rate and are responsible for their own readings, conduct and tax affairs. We are not party to the reading itself.

You buy prepaid credit, which is drawn down per minute of reading time. Rates are shown on each advisor's profile before you begin. There is no subscription. Refund terms are set out in our refunds policy.

You agree not to:

• harass, threaten or abuse an advisor or another member;
• ask an advisor for medical, legal or financial instructions;
• attempt to take payment or contact off the platform;
• share, record or republish a reading without consent;
• use the service on behalf of anyone under 18.

We may suspend or close an account that breaches these terms. Unused credit is refunded when we close an account, except where the account was used fraudulently.

To the fullest extent permitted by law, our total liability to you for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect or consequential loss, or for decisions you take following a reading.

We may update these terms. If a change materially affects you, we will notify you by email at least 14 days before it takes effect. Continued use after that date means you accept the change.

Questions about these terms: care@mystrea.com, 7 days a week, 6am – 11pm PT.